B2B debt recovery automation for UK law firms
Your commercial clients are owed money. Most of it is being written off, not because it is unrecoverable, but because the manual cost of pursuing it makes recovery uneconomic before it starts. JurisIT changes that equation.
We build automated B2B debt recovery workflows inside Clio and Microsoft 365 for high-street firms in England and Wales. From letter before action to post-judgment enforcement — systematically, compliantly, at a fraction of the manual cost.
Clio Certified Partner · Microsoft Partner · Australia & UK
Fixed Price. No Surprises.
Every engagement is scoped and priced before it begins. No hourly rates, no scope creep charges.
90-Day Delivery
From scoping session to live on your first real matter — a structured build inside your existing tenancy.
Compliance Built In
Pre-action protocol compliance, hardship flagging, Companies House verification, Late Payment Act calculation — standard in every build.
The problem we solve
Every high-street firm has clients who write off commercial debts. Not occasionally, routinely. The tradesperson owed £4,000 for a completed job. The consultant whose invoice has been 'in the system' for six months. The landlord with a tenant paying three months behind.
These debts are recoverable. The Late Payment of Commercial Debts (Interest) Act 1998 gives UK businesses strong statutory rights. The County Court process via MCOL is accessible and proportionate. Pre-action protocols are clear.
The problem is the economics. At hourly rates, a fee earner can spend more on the process than the debt is worth. So the client writes it off. The firm declines to act. The debt disappears and so does the relationship touchpoint that comes with resolving it.
Automation eliminates that economics problem. Once the workflow is built, the marginal cost of each recovery matter is near zero. Every debt worth pursuing becomes worth pursuing.
The firms that automate debt recovery do not just recover more debt. They become indispensable to every commercial client they serve.
What JurisIT builds
We build end-to-end B2B debt recovery automation inside your existing Clio and Microsoft 365 tenancy using Microsoft Power Automate. Nothing new to learn. No additional software licences. Your existing infrastructure, made to work the way it always should have.
The workflow covers every stage from demand to enforcement, with fee earner approval gates built in at each material step. The automation executes the process. The solicitor remains responsible for it.
The full workflow
| Stage | What the automation does |
|---|---|
| 1. Matter opens in Clio | Automation triggers from a new debt recovery matter type. Pulls debtor name, amount, invoice date, due date, creditor details. Runs Companies House search to confirm company status and registered address. Flags if company is in dissolution or liquidation. |
| 2. Late Payment Act calculation | Statutory interest (8% above Bank of England base rate from due date) and fixed compensation (£40 / £70 / £100 per invoice) calculated automatically and added to the demand figure. |
| 3. Letter before action | Generated from Clio matter data. Fully compliant with the Pre-Action Protocol for Debt Claims. Includes amount claimed, statutory interest, fixed compensation, payment deadline, payment details, and MoneyHelper signpost. Routes to fee earner for review on first matter per creditor client; subsequent matters run automatically within approved parameters. |
| 4. Protocol period tracking | 30-day response window tracked from LBA send date. Fee earner notified at day 25. At day 30 with no compliant response, claim pack is prepared and routed to fee earner for approval. |
| 5. Debtor response handling | Payment in full — matter closes, Clio updated. Payment plan proposed — routed to fee earner for review and negotiation. Dispute raised — routed to fee earner immediately, sequence pauses. Hardship indicated — hardship flag triggered, sequence pauses, MoneyHelper confirmed in correspondence. No response — claim pack prepared. |
| 6. MCOL claim filing pack | Relevant form, Particulars of Claim, and supporting documents assembled from Clio matter data. Court fees calculated. Routes to fee earner for review, approval, and online submission. |
| 7. Post-service tracking | Deemed service date calculated and logged. 14-day response window and 28-day defence window tracked. Default judgment application prepared if no response received within deadline. |
| 8. Defence and track allocation | If defence filed, matter routed to fee earner immediately. Track allocation order tracked when received. Workflow adapts: small claims — full workflow continues; fast / intermediate track — document assembly support; multi-track — referral pack generated. |
| 9. Judgment and enforcement | Post-CCJ, enforcement sequence triggered. High Court transfer pack prepared for debts over £600. Fee earner approves each enforcement step. Third Party Debt Order, Charging Order, Attachment of Earnings, and Writ of Control options flagged based on matter profile. |
| 10. Matter close | Outcome logged to Clio. Recovery amount, method, and timeline recorded. Outcome tracker updated. Client notified via automated letter. |
What changes for your firm
The transformation is not just operational. It is commercial and relational.
You recover debts that were uneconomic to pursue
A £2,000 unpaid invoice at hourly rates often costs more to pursue than it is worth. Automated, the same matter costs a fraction of that (mostly the court fee), which is recoverable from the defendant if you win. Your break-even point drops dramatically. Matters that were previously written off become routine recoveries.
Your fee earners do higher-value work
The automation handles the demand sequences, the tracking, the document assembly, the filing packs. Your fee earners review, approve, and exercise judgment at the points that require it. The time saved is reallocated to client-facing work, new matter development, and the matters where human judgment genuinely changes the outcome.
Your commercial clients stay with you
A client who brings their debt recovery to your firm is a client who touches your firm multiple times a year. Every demand letter is a touchpoint. Every recovery is a result your firm delivered. That frequency of contact deepens the relationship and positions the firm as the client's legal home for all commercial matters, not just the annual conveyance or the occasional dispute.
You compete with the direct AI products
In June 2026, an SRA-authorised AI law firm recovered £7,000 at Wandsworth County Court for a freelancer, charging approximately £400 in fees. The direct AI debt recovery market is real, growing, and targeting exactly the clients your firm serves.
The regulated firm running automated debt recovery offers what Garfield AI cannot: integration with an existing client relationship, professional judgment at the margins, and a full-service practice that understands all aspects of the client's business. But only if the firm's process is as efficient as the AI alternative.
JurisIT builds the automation that makes your firm competitive on cost while maintaining every professional and ethical advantage that a regulated practice carries.
You have a compliance-ready process from day one
Pre-action protocol compliance, hardship flagging, MoneyHelper signposting, Companies House verification, Late Payment Act calculation, fee earner approval gates. They are built into the workflow as standard. Your process is compliant, documented, and auditable from the first matter.
How it is built
Every component is built inside the Clio and Microsoft 365 tenancy your firm already operates. No new platforms. No additional licences. No data leaving your environment. Client matter data stays in Clio. Documents stay in SharePoint. Correspondence flows through Power Automate. Everything is visible to you and auditable.
The technology stack
| Component | Role in the workflow |
|---|---|
| Clio (Practice Management) | Source of truth for all matter data. Matter type, custom fields, and document templates configured during build. All outcomes and correspondence logged back to the matter. |
| Microsoft Power Automate | The automation engine. Workflow logic, trigger conditions, approval gates, escalation sequences, and notification flows. All flows owned by the firm's Microsoft 365 tenancy. |
| SharePoint | Outcome tracker register. Matter status dashboard. Document library for filed correspondence and court packs. Referral register. |
| Outlook | Automated correspondence sent from the firm's own email domain. Fee earner approval requests and notifications delivered to the assigned fee earner's inbox. |
| Online Government Services | Fee earner submits the prepared claim pack online. JurisIT does not interact with MCOL directly — the fee earner retains control of court submission. |
Indicative 90-day build engagement
| Phase | What happens |
|---|---|
| Week 1–2 Scoping | 90-minute structured session. We map your current workflow, Clio configuration, typical debt values, matter types, and fee earner approval preferences. We review your existing templates or draft new ones. We confirm jurisdiction(s) and any multi-jurisdiction complexity. We agree the scope. |
| Week 3–4 Configuration | Clio matter type, custom fields, and document templates configured. Late Payment Act calculation template built and tested. Companies House API connection established. SharePoint outcome tracker created. |
| Week 5–8 Build | Power Automate flows built: triggers, protocol period tracker, MCOL pack assembler, post-service tracker, enforcement sequence. Hardship flag and debtor response routing configured. Fee earner approval gates tested. |
| Week 9–10 Testing | End-to-end testing with sample matters. Fee earner walks through each approval gate. Templates reviewed and approved. Hardship flag scenarios tested. Output documents reviewed for compliance. |
| Week 11–12 Handover | Live on your first real matter. Fee earner guidance session. Outcome tracker explained. Referral pack process demonstrated. Documentation provided. |
| Retainer option | Ongoing maintenance retainer available: court fee updates, template amendments, flow modifications, new matter type additions, quarterly compliance review. |
What can be included
| Item | Notes |
|---|---|
| Letter before action template set | Drafted for England and Wales. Compliant with Pre-Action Protocol for Debt Claims. Includes Late Payment Act calculation, MoneyHelper signpost, payment plan invitation. Fee earner approves at sign-off. |
| 30-day protocol period tracker | Automated from LBA send date. Fee earner notified at day 25 and day 30. |
| Debtor response routing | Five response paths configured: full payment, payment plan, dispute, hardship, no response. Each routes correctly. |
| MCOL claim pack assembler | Form N1 and Particulars of Claim generated from Clio data. Court fees calculated. Routes to fee earner for approval and submission. |
| Companies House verification | Automated at matter opening. Results logged. Liquidation flag active. |
| Late Payment Act calculator | Statutory interest and fixed compensation calculated automatically from invoice data. Included in LBA and claim pack. |
| Hardship flag and routing | Configured to detect hardship indicators in debtor responses. Pauses sequence. Routes to fee earner. MoneyHelper confirmed in subsequent correspondence. |
| Post-service tracking | Deemed service date, 14-day acknowledgement window, 28-day defence window — all tracked and flagged. |
| Default judgment preparation | Application prepared on deadline breach. Routes to fee earner for approval and submission. |
| Enforcement sequence | Post-CCJ. High Court transfer pack (N293A) prepared for debts over £600. Enforcement options flagged based on matter profile. |
| SharePoint outcome tracker | All active matters visible. Status, amounts, key dates, court stage, enforcement stage. Principal view. |
| Referral pack | Generated when matter escalates beyond automated scope. Structured handoff to specialist. |
| Fee earner guidance session | Live walkthrough of the complete workflow with the fee earner(s) who will use it. |
| Build documentation | Flow diagrams, approval gate guide, template maintenance instructions. |
What is not included
- Court appearances or advocacy — fee earner or instructed barrister
- Statutory demand or winding-up petition drafting — fee earner decision and action
- Payment plan negotiation — fee earner
- Scotland or Northern Ireland workflows — available as separate jurisdiction builds, scoped and priced independently
- Consumer debt recovery — outside scope of this product
- Formal insolvency proceedings — referral pack generated, matter exits sequence
- Ongoing template updates post-handover without a retainer
Why JurisIT
Human at the front
Frank Downes is a practising solicitor (NSW) with 34 years in legal technology. Every JurisIT engagement is led by an experienced professional. You are not dealing with a junior consultant or a sales team. You are dealing with someone who understands both the technology and the professional obligations of a law firm, and who takes responsibility for the quality of what is delivered.
Built inside your infrastructure
Every flow, every template, every configuration lives in your Clio system or your Microsoft 365 tenancy — no data held outside your control. The retainer is optional — you can maintain the system yourself if you choose to.
Fixed price. No surprises.
Every engagement is scoped and priced before it begins. There are no hourly rates, no scope creep charges, no additional fees for testing or iteration within the agreed scope. The price in your proposal is the price you pay. If the build requires something outside the agreed scope, we tell you before we build it.
Clio Certified Partner
JurisIT is a Clio Certified Partner. We build inside Clio because it is the practice management platform high-street firms already use and trust.
Compliance built in, not bolted on
Pre-action protocol compliance, hardship flagging, Companies House verification, Late Payment Act calculation, fee earner approval gates — these are not optional features. They are standard elements of every JurisIT debt recovery build. The workflow is compliant and auditable from the first matter, without additional configuration.
We understand the community practice
JurisIT works with firms of 5–15 fee earners. Large commercial practices, national networks, or in-house legal teams are really not our fit. The high-street and community firm is our client. We understand how these firms operate, what they can absorb, and what a proportionate technology engagement looks like for a practice of this size. We do not over-engineer. We build what the firm needs, nothing more.
Jurisdiction awareness
The workflow is built for England and Wales as the primary jurisdiction. The court framework — County Court, MCOL, CPR track allocation, pre-action protocols — is standard across England and Wales, which means the build does not vary by location within those two jurisdictions.
Where a firm also operates in Scotland or Northern Ireland, those jurisdictions require separate workflow elements. Scotland operates through the Sheriff Court under Scottish civil procedure rules that are materially different from the CPR. Northern Ireland has its own County Court system. Both are available as separately scoped add-ons, confirmed and priced at the scoping session.
The scoping session
Every B2B Debt Recovery engagement begins with a 90-minute scoping session. This session maps your current workflow, Clio configuration, and practice profile. It produces a one-page automation blueprint and the basis for a fixed-fee proposal delivered within five business days.
The scoping session is not a sales call. It is a working session. You leave with a clear picture of what automation will look like inside your firm, what it will cost, and what you will own at the end of it.
| We cover | Why it matters |
|---|---|
| Current debt recovery volume and write-off rate | Establishes the baseline and the ROI case. The automation is justified when the gap between current write-off and recoverable debt exceeds the build cost. |
| Typical debt value range | Determines which MCOL track most matters will fall into and shapes the workflow scope. |
| Matter types | Trade invoices, professional fees, commercial rent, estate debts — each may have different LBA requirements or claim trajectories. |
| Existing Clio configuration | Confirms what is already in place (matter types, custom fields, templates) and what needs to be built from scratch. |
| Existing LBA templates | If compliant templates exist, we adapt them. If not, we draft and the fee earner approves at sign-off. |
| Fee earner approval preferences | Who approves what, at which gates. The workflow is configured to match the firm's supervision structure. |
| Jurisdiction profile | England and Wales only, or Scotland / Northern Ireland as well. Determines whether additional jurisdiction elements are needed. |
| Retainer interest | Whether the firm wants ongoing maintenance from Day 28 or prefers to manage the system independently post-handover. |
Start the conversation
If your firm has a commercial client base generating unpaid invoices, or if you have been meaning to offer debt recovery to your clients and the economics have never worked, the scoping session is the right first step.
No obligation. A fixed-fee proposal within five business days of the session.
What happens next
- Submit an enquiry via jurisit.co.uk/contact
- We respond within one business day to schedule the 90-minute scoping session
- Scoping session confirms workflow, Clio configuration, jurisdiction, and approval structure
- One-page automation blueprint and fixed-fee proposal delivered within five business days
- You review, ask questions, and decide whether to proceed
- If yes: 90-day build engagement begins